Terms of Service

You must be at least 18 years old and legally able to enter into a binding contract to use the Platform. By registering you represent that the information you provide is accurate and that you will keep it current.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

We may refuse, suspend, or terminate accounts at our discretion, including for fraud, abuse, harassment, safety risk, chargebacks, or repeated policy violations.

Partners set their own services, availability, locations, and rates. Clients browse Partner profiles and request bookings through the Platform. Any agreement to provide services is formed directly between the Client and the Partner.

FitBuddy does not guarantee the quality, safety, legality, qualifications, certifications, or insurance of any Partner, the truth or accuracy of any listing, or the ability of either party to perform.

Independent verification, where offered, is limited and does not constitute an endorsement or warranty.

Payments are processed by Stripe, Inc. By booking, you authorize FitBuddy and Stripe to charge your payment method for the booking amount, applicable taxes, and platform service fees. A booking is not confirmed until payment is successfully completed and the Partner accepts the request.

Funds for Partner services are held by our payment processor and released to the Partner according to the payout schedule and conditions described in the Partner Agreement. FitBuddy retains a service fee disclosed at checkout.

Cancellations, refunds, no-shows, and disputes are handled according to the cancellation policy displayed at booking. Chargebacks initiated outside of our dispute process may result in account suspension.

You are responsible for any taxes that apply to your use of, or earnings from, the Platform.

Partners are independent contractors, not employees, agents, joint venturers, or franchisees of FitBuddy. Partners are solely responsible for their services, conduct, certifications, licenses, insurance, taxes, and compliance with applicable law.

Before accepting bookings, Partners must complete onboarding, accept the most recent Partner Agreement (including the Liability Waiver and Independent Contractor Agreement), and re-accept any updated versions we publish.

Partners agree to deliver services as described, communicate promptly, honor the cancellation policy, and not solicit Clients off-Platform to avoid fees.

Clients are responsible for assessing their own fitness for any activity, disclosing relevant medical conditions to the Partner, arriving on time, paying agreed fees through the Platform, and behaving respectfully.

You acknowledge that physical activity carries inherent risks, including injury and, in rare cases, death, and that you assume these risks. See our Liability Waiver for details.

The in-app messaging system is provided to facilitate bookings. You agree not to use messaging to harass, defraud, spam, exchange payment outside the Platform, or share content that is illegal, sexually explicit, discriminatory, or otherwise prohibited.

We may review messages to investigate safety reports, enforce these Terms, comply with law, or detect fraud, consistent with our Privacy Policy.

You agree not to: (a) violate any law or third-party right; (b) impersonate others or misrepresent your affiliation; (c) circumvent fees, scrape, reverse engineer, or interfere with the Platform; (d) post false, misleading, or infringing content; (e) discriminate against any user on protected grounds; or (f) use the Platform for any activity not expressly permitted by these Terms.

You retain ownership of content you submit (profile text, photos, reviews, messages). You grant FitBuddy a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, display, and distribute that content to operate, promote, and improve the Platform.

You represent that you have all rights necessary to grant this license and that your content does not violate any law or third-party right.

Reviews must reflect a genuine first-hand experience. We may remove reviews that violate these Terms or our content policies. We do not edit reviews to change their substance.

The Platform, including software, design, trademarks, and aggregated data, is owned by FitBuddy or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you, we reserve all rights.

We rely on third-party providers including Stripe (payments), Supabase (hosting, database, authentication), and Google (optional sign-in). Your use of those services is also governed by their terms and privacy notices. We are not responsible for third-party services.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE.

FITBUDDY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY PARTNER OR CLIENT IS SUITABLE, QUALIFIED, OR SAFE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FITBUDDY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FITBUDDY IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100.

You will defend, indemnify, and hold harmless FitBuddy and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Platform, your content, your interactions with other users, your services (if a Partner), or your breach of these Terms or applicable law.

Most concerns can be resolved by contacting support. If a dispute cannot be resolved informally within 30 days, you and FitBuddy agree to resolve any dispute arising out of or relating to these Terms or the Platform by final and binding individual arbitration, except for small-claims actions and claims for injunctive relief related to intellectual property.

YOU AND FITBUDDY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Where you have a legal right to opt out of arbitration or class-action waivers under applicable local law, those rights are preserved.

These Terms are governed by the laws of the jurisdiction in which FitBuddy is established, without regard to conflict-of-laws principles. Mandatory consumer protections in your country of residence still apply where required.

We may update these Terms from time to time. Material changes will be notified through the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance. Partners may be required to re-accept updated Partner Agreements before continuing to accept bookings.

You may stop using the Platform at any time and request account deletion from your profile. We may suspend or terminate your access at any time for breach of these Terms, risk to other users, or as required by law. Sections that by their nature should survive termination will survive.

Questions about these Terms: support@fitbuddy.app.